Inaktiv

Senior Service Delivery Manager

Arbeidsgiver
Nets
Stillingstittel
Senior Service Delivery Manager
Frist
07.03.2017
Ansettelsesform
Fast
Bli kjent med Nets

Key responsibilities and tasks

Working as a Senior Service Delivery Manager in Nets, you are accountable towards the customer for the entire Nets delivery. Your overall responsibility is to ensure that Nets’ services are delivered according to the contractual agreements.

Your responsibilities as Service Delivery Manager will span across both IT and non-IT managed services. You will play an important role in the transformation of service delivery in the interface between our business development and our delivery and operational functions.

The key task for the Service Delivery Manager will be to strengthen the customer experience for one of the largest banks or financial institutions in the Nordics. The position will be located in either Ballerup, DK, Oslo, NO, Stockholm, SE or Helsinki, FI, depending on the applicant.

 

Key duties are:

  • Participating in all parts of the Nets value chain, ensuring commitment to customer success
  • Building and maintaining a roadmap for improving customer satisfaction within the area of delivery for your customer
  • Ensuring that SLA fulfilment and delivery obligations are met
  • Influencing key stakeholders in Nets to ensure accountability for service improvements
  • Engaging in operational and tactical meetings with one of the largest banks or financial institutions in the Nordics


You will report directly to the Head of Service Delivery in Financial & Network Services.

 

Preferred background, qualifications and experience

We are looking for an IT-savvy candidate with a proven performance track record and the will to make a difference.

  • Top-notch Service Delivery Management background and vast customer engagement experience
  • A strong conceptual understanding of operational IT
  • Strong personal impact with great communication and interpersonal skills
  • A proven track record in facilitating change, influencing stakeholders, and building successful customer relationships
      

Preferred personal qualities

  • Capacity to see the big picture, identify critical problems, and formulate and execute solutions
  • Solid presentation skills to communicate needs for change
  • Ability to delegate tasks and lead others
  • Building trustful relations and influencing customers and management across the value chain
  • Being decisive and ambitious while humble
  • Embracing feedback and having a constant focus on improvement
  • Fluent written and spoken English as well as native proficiency in at least one of the Scandinavian languages
     

We can offer you

  • Competitive salary, benefits and insurance schemes
  • Challenging tasks that contributes to both professional and personal growth
  • The opportunity to be part of a company recognized by growth, innovation and development
  • A thriving environment characterized by team play and informality
  • A variety of activities within sports, culture, and within the social arena

     

 

Om arbeidsgiveren

Nets is one of northern Europes leading companies for payment solutions, information services and digital security solutions, with one of the most extensive and innovative product portfolios in Europe. Our ambition is to become an even stronger partner to our customers by supporting their business nationally as well as internationally. We want to make the handling of both financial and information assets easier and more secure.

Nets employs over 2,500 people and has its registered office in Copenhagen, as well as competence and commercial centres in Oslo, Stockholm, Helsinki and Tallinn.

Find out more about us at www.nets.eu.

Sektor
Privat
Sted
HAAVARD MARTINSENS VEI 54, 0978 Oslo
Bransje
IT
Stillingsfunksjon
Forretningsutvikling og strategi

Spørsmål om stillingen

Kontaktperson
Bolette Heering
Telefon
+45 29 48 74 95
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HAAVARD MARTINSENS VEI 54, 0978 Oslo

Annonseinformasjon

FINN-kode 91303029
Sist endret 15. mar. 2017 15:47

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