Utløpt

Lead Service Designer, Norway

Arbeidsgiver: Fortum Markets AS
Stillingstittel: Lead Service Designer, Norway
Frist: ASAP
Ansettelsesform: Fast

We are aming to revolutionize the customer journey in the energy business, by accelerating our Retail Sales' transition from product to service sales. The mission of the Fortum Customer Experience Design team is to design and facilitate quality service experiences within the retail customer landscape. We partner with teams across the organization to improve customer experiences, incubate new services, and cultivate a human-centered design culture and capability within Fortum

Tasks

We are now looking for a senior service designer to join the new Fortum Customer Experience Design team. As a Lead Service Designer, you'll be part of a new forming design team that seeks to shape the future of Fortum and its customers. Joining now you will have a great impact on the culture of the team and will influence the way the design thinking is implemented. Join the change and create sustainable energy solutions together with our dynamic team!
Position is located at the Fortum Offices in Sarpsborg Norway, requiring some international travel due to business development needs in multiple countries. In the role of Lead Service Designer, you will lead the design activities in local Design Lab and report to the Head of Customer Experience Design

Qualifications

We expect you to have over six years of experience in service, interaction or digital visual design, and a proven track record in creating engaging consumer services and experiences. You have a Bachelor's or Master's degree preferably in art, design or technology-related subject. You master Visual or Interaction design techniques and tools in digital channels.
You are fluent in written and spoken English, skills in Norwegian are considered a strong asset.

Education

Architect / Design
Art
College / University, Bachelor's degree
College / University, Master's degree
Graphical
Other subjects

Language

English
Norwegian

Personal qualities

You are intrigued By a fast-changing work environment, you enjoy agile development and understand the role of new technology as a business enabler. Experience in business development, and working in an international, multisite environment are considered a plus.

We offer

Full or part time (%): 100%
Our aim is to make a step change in the areas of service design, customer experience and commercialization. In addition to the higher customer engagement and satisfaction, our business transformation will enable higher value creation from the existing and acquired customer bases, thus enabling new growth opportunities.
As a Lead Service Designer, you will work collaboratively on a wide range of projects, and use human-centered and participatory design methods to facilitate service improvement and new service design efforts. As part of the CX Design team, you will play a key role in developing tools and resources for building design capability across the global organization, and educating and empowering service teams to adopt new methods and mindsets.
This role will offer you the opportunity to:
. Create end to end customer journeys including all customer touchpoints and service blueprints to identify service opportunities and form the experience landscape.
. Create, lead and implement design project and validation plans.
. Design and facilitate workshops and capability-building activities, including instructional materials, trainings, and toolkits.
. Create design concepts and prototypes, and iterate on tools and resources that promote human-centered design practice and mindset.
. Communicate and present research and design insights to stakeholders to foster decision making.
. Conduct functional analysis and design, working with developers and analysts to recommend solutions and resolve service issues.
. Define KEIs and analyze service metrics data to improve design solutions.
. Advise service teams in solving complex problems or issues regarding management, processes, and business systems.
. Conduct qualitative design research using ethnographic and participatory methods to test service concepts, prototypes, and systems.

Om arbeidsgiveren

Fortum is one of the leading energy companies in the Nordic countries. We also have activities in Russia, Poland, the Baltic countries and India. Our business includes production and sale of electricity and heat as well as operation and maintenance of power plants. Fortum takes great responsibility to ensure sustainable development now and in the future. We have 8 100 employees, and in 2016 Fortum's sales were approximately 3 632 million EUR with an operating profit of 633 million EUR. Fortum's share is listed on the Nasdaq Helsinki.

Fortum is a leading player in the Nordic energy sales market, with more than 1.3 million customers in Norway, Sweden and Finland. Fortum Markets AS is responsible for Fortum's sales and marketing of electricity and charging solutions for electric cars in Norway.

Fortum's vision "For a Cleaner World" reflects our ambition to drive the transformation towards low-emission energy systems and optimal resource efficiency. To achieve this, we need to engage our customers and the community to drive change towards a cleaner world. Our role is to accelerate this change by reshaping energy systems, improving resource efficiency and developing smart solutions.

Sektor: Privat
Sted: Rådmann Siras vei 1, 1712 Grålum
Bransje: Medie- og innholdsproduksjon,; IT,; Kraft og energi,; Miljøtjenester
Stillingsfunksjon: Design / Industri,; Design,; Design / Web